OPERATIONS

We ensure that the day-to-day running of your asset is seamless and ready to maximise rent. Some key areas we will look after as part of this service include:

• Stable delivery of leasing and management income streams

• Retailer relations

• Customer experience

RISK MANAGEMENT

We identify, assess and prioritise all potential risks to the security of your retail property. Some key areas we will look after as part of this service include:

• Safe and secure delivery of day-to-day operations

• Delivery of all statutory requirements/compliance

• Preparation and delivery of emergency response plans

MARKETING

We create marketing material that will maximise the performance of your retail property. Some key areas we will look after as part of this service include:

• Delivery of initiatives to drive incremental traffic and sales

• Management of website and social media delivery

• Delivery of marketing campaigns and collateral

INFRASTRUCTURE MANAGEMENT

We employ regular infrastructure maintenance to facilitate the smooth operation of your asset. Some key areas we will look after as part of this service include:

• Maintenance of all customer facing areas & equipment

• Critical infrastructure lifecycle management and maintenance

• Contractor engagement & management including facilities, cleaning, car park & valet

RESEARCH & REPORTING

We provide you with ongoing information on the performance of your retail property. Some key areas we will look after as part of this service include:

• Regular reporting on retail and asset performance

• Creation of short and long-term action plans to grow your asset. 

• Undertaking of primary and secondary research to guide strategic decisions

I.T

We ensure that all property software and technology works seamlessly and effectively for you. Some key areas we will look after as part of this service include:

• Provision of software solutions required to deliver day-to-day operations

• Maintenance of base building technology infrastructure

• Utilisation of technology to provide asset efficiencies

FINANCE

We plan, organise and oversee the financial performance of your retail property. Some key areas we will look after as part of this service include:

• Manage income, expenses and capital expenditure

• Complete regular forecasting to guide the delivery budgets and KPIs

• Debtors management and recovery

retail incubator & CONSULTANCY

We use our retail industry experience to help shape and support the retail concepts of emerging and established retailers.

• Identify and grow potential and high performing retailers

• Deliver/execute future retail pipeline to leasing

• Proactive turnover growth of poor performing retailers